Conflict resolution

Conflict can be unpleasant, and it can become particularly difficult in the office, straining critical working relationships and jeopardising performance. As a manager and a leader, you need to resolve conflict in the best possible way.

Sample Learning Objectives

• The different types of conflict

• Your preferred conflict handling style: a self-evaluation

• Step-by-step process for resolving conflict

• The key interpersonal skills for resolving conflict

Available format

Classroom / 8 hours

Flipped / 4 hours

Webinar / 2 hours


Team leaders, managers, leaders


Management & Leadership Development


Bulgarian, English