Handling difficult situations and people

Difficult people can make life impossible. The workplace is inhabited by a wide variety of people types and sometimes it can be difficult to get on with them as well as get on with your work. By understanding what makes certain people tick, what they think, and why they do what they do, we can learn how to deal with even the most difficult people.

Sample Learning Objectives

• What your preferred conflict-handling style is: a self-evaluation

• The types of difficult people

• Techniques for dealing with difficult people and situations

Available format

Classroom / 6 hours

Flipped / 3 hours

Audience

Team leaders, managers, leaders

Category

Management & Leadership Development

Languages

Bulgarian, English

Note: We'll work with you to help you identify your specific training needs upfront and then develop a customized training solution to help you reach your specific goals. The above training objectives are just a sample of what could be covered in this topic. For more information, please contact us.