Handling difficult situations and people
Difficult people can make life impossible. The workplace is inhabited by a wide variety of people types and sometimes it can be difficult to get on with them as well as get on with your work. By understanding what makes certain people tick, what they think, and why they do what they do, we can learn how to deal with even the most difficult people.
Sample Learning Objectives
What is conflict?
What your preferred conflict-handling style is: a self-evaluation
How to spot difficult people
The types of difficult people
Techniques for dealing with difficult people and situations
Classroom / 6 hours
Flipped / 3 hours
Team leaders, managers, leaders
Management & Leadership Development
Note: We'll work with you to help you identify your specific training needs upfront and then develop a customized training solution to help you reach your specific goals. The above training objectives are just a sample of what could be covered in this topic. For more information, please contact us.